Shipping & Returns

Shipping Policy

Nutraceuticals Supplements / Prescription Medicines

All orders with medicines need to go through doctor approval before they are shipped. Our doctors will call you on your registered mobile number within 48 hours after the order is placed. After approval, your order will be shipped on the next business day.

Shipping Time

All orders once shipped shall be delivered within 7-8 business days. Given the restrictions due to COVID, the shipping time has increased considerably and we request you all to cooperate with us until things get back to normal.

We use the following delivery partners to ensure smooth shipping to different locations: Note: Orders from Jammu & Kashmir and North East India will take at least 14 business days.

Return & Exchange Policy

Returns and Replacement Policy:

Please inspect your order upon receipt and contact us immediately if

  • The product received is in damaged or defective condition
  • Wrong Product received.

We will need a photo of the received product after which we will initiate a replacement. Please contact us for any replacement questions at hello@gent.care

We will initiate an exchange within 7 days

We do not take any returns.

Cancellation Policy:

We have a no-cancellation policy. Order once placed will not get cancelled or returned. Please review and order products carefully. Please contact us for any replacement questions at hello@gent.care.